Terms and Conditions
It is not necessary for any client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote or makes an online payment then the client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client’s signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.
All ITND services may be used for lawful purposes only. You agree to indemnify and hold ITND harmless from any claims resulting from your use of our service that damages you or any other party.
This Agreement shall be governed by English Law.
ITND hereby excludes itself, its Employees and or Agents from all and any liability from:
- Loss or damage caused by any inaccuracy;
- Loss or damage caused by omission;
- Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
- Loss or damage to client’s’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
- Coincidental Computer hardware failure.
- Coincidental or unrelated software issues.
The entire liability of ITND to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
Change of Terms and Conditions
We reserve the right to change these terms and conditions without notice.
a). When a client requires one of our services, the client will be emailed an electronic quote which will be valid for 7 days from the date it was sent. We have the right to decline or alter the quote if it is not accepted within the 7 day period.
b). In order for us to begin work on a website, clients are expected to pay in full or if agreed the client can pay in installments.
c). If a client needs any changes to be made to a completed website, a new invoice will need to be requested.
d). If a client requires any special type of resources added to their website such as licensed images, videos or fonts these will be considered as upgrades and will be charged separately.
e). Payment for services can be paid via PayPal, Credit Card and Visa Debit card. Clients will be sent an Invoice via email which needs to be paid before work begins.
2. Design Progress
a). The client will be given the opportunity to review the appearance and content of their site during the design stage.
b). During the design stage the client will be given the opportunity to make revisions to their website by advising us what changes are required, the client must make revisions within a reasonable capacity and revisions must not affect the overall design of the website, if clients suggestions means we have to change the overall layout of a website that is already built we may have to charge for additional time spent on the work carried out, we charge £25 per hour.
c). Once the client is satisfied with the design and functionality of the website the project will be deemed completed and any changes revisions thereafter will need to be charged as a new job.
3. Turnaround Time
a). We will complete the client’s website on or before the estimated complete date as long as the client can be consistent with communication and the forwarding of content such as images, videos, text and audio.
b). If the client consistently fails to communicate with us or consistently delays the agreed schedule, of providing us with content such as images, videos, text and audio, this will result in us not being able to complete the project on time and therefore we have the right to cancel the project, the client will also be charged for the time already spent building the website at a rate of £25 per hour, we will refund the remainder of what is owed.
4. Mobile Responsive
a). All our websites are mobile responsive (mobile, tablet friendly) however we cannot guarantee that the website will look the same on every screen size therefore we cannot take responsibly if a web page looks slightly different on smaller screens, however we will do our best to rectify any imperfections.
5. Access of Website
a). Once the website is complete the client will be emailed their username and password to their website, which will give them full access to the backend.
b). Once a client has access to the backend of their website they are responsible for any changes made or for any loss of data.
a). Once the Admin username and password has been emailed to the client the client will be provided with video tutorials to help them make changes if they require it.
b). The video tutorial will show clients how to edit text, replace images, delete images, add images. If the client has requested a blog, they will be shown how to add, edit and delete posts/articles.
a). We offer 1 year support with all our hosting packages.
b). If a client chooses not to host their website with us but would like to purchase support we offer 3 months charged at £49.99 or six months charged at £89.99 this will cover the client for any technical issues they may experience, also updates and general maintenance.
c). Clients who don’t host with us can also request support when they require it at £25 p/h.
d). if the client has requested any type of third party software to be added to their website, we will make sure that the software is compatible, we will test it and offer the client training on how to use it.
e). We do not provide support on third party plugins, if the software vendor provides support we can seek advice and guidance from them on behalf of the client if the client hosts with us or has a support & Maintenance plan.
f). If a client accidently breaks their website through negligence or lack of experience, we can attempt to restore the clients website from a good known state, this can only be done if the client has purchased the backup service.
a). If the client wishes to cancel before we have started working on their website, the client must email us or request cancellation through the client area, we will then make a refund, however the client will need to pay a cancellation fee of £10 towards admin.
b). If we have already begun working on a client’s website and the client decides to cancel, we will charge for the time (£25 per hour) already spent working on the website and we will refund any money that is owed to the client.
9. Website Requests
a). We accept all types of requests, except for websites that break out of the frame of ethical or legal purposes, clients that request a website that promotes adult content, gambling, interest/usury, illegal content, hate, racism, drugs and alcohol, we reserve the right to decline any work that fits this criteria.
10. Copyright Material
a). Content such as images, logos, text, video and banners provided to us by the client must be owned by the client and when given to us we deem that that the content is not copyright protected by a third party.
b). When working on the client’s website, the client agrees to indemnify and hold us harmless from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions.
a). Media files such as images must be given to us by the client in high quality (2 Mega Pixels or above) and must be in JPG, PNG or SVG format.
b). Any images that are not high quality may not fit in with the overall look and design of the website and might not be used.
12. Credit Us
a). A small link or logo to ITND’s website may be added to the bottom of the client’s website. The link or Logo will blend in with overall design of the website. The website developed for the Client may be presented in ITND’s portfolio.
a). We cannot accept responsibility for any modifications, deletions or errors caused by the client or a third party after the client has been emailed their admin username and password.
b). If the client is experiencing any technical issues with the website outside of the free support period the client will need to request a quote for any new work required.
a). All our website packages come with free hosting for 1 year, clients can renew their hosting with us just before the first free year ends.
b). Hosting at £99 does not come with backups of data, clients can add backups to their hosting plan or upgrade to Hosting Plus which include Free backups.
15. Website Backups
a). Clients who have purchased backup or Hosting Plus which includes backups will have their website data backed up daily.
b). Even though we will backup data for clients who have paid for the service we cannot guarantee that all backups will restore correctly therefore we are 99% certain they will restore without issues.
a). The client must provide us with accurate information to be added to the client’s publications, this can be given to us in a number of formats such as a Word document, Power Point presentation or email.
b). The client will be given the opportunity to view the draft publication during the design stage, if the client requires changes to be made; the client must inform us of any revisions required.
c). Revisions that need to be made must be within a reasonable capacity.
d). Once the client receives the finished version of the publication, we deem the project to be complete.
e). If the client requires revisions to be made after receiving the finished version of the client’s publication then the client will need to pay £19 per hour or an agreed flat rate for any new revisions required.
a). We accept all types of design requests, except for designs that break out of the frame of ethical or legal purposes, clients that request a design that promotes adult content, gambling, interest/usury, illegal content, hate, racism, drugs and alcohol, we reserve the right to decline any work that fits this criteria.
3. Turnaround Time
a). We will complete the client’s design on or before the estimated complete date as long as the client can be consistent with communication and the forwarding of required text and images.
b). If the client consistently fails to communicate with us or consistently delays the agreed schedule, of providing us with content such as images and text this will result in us not being able to complete the project on time and therefore we have the right to cancel the project, the client will also be charged for the time already spent working on the project at a rate of £19 per hour, we will refund the remainder of what is owed.
4. Payment and refunds
a). The client is expected to make payment in full before any work is carried out to secure a design slot.
c). If a client needs any revisions to be made to a completed design, a new quote will need to be requested.
d). Payment for services can be paid via PayPal, Credit Card and Visa Debit card. Clients will be sent an invoice via email which needs to be paid within 7 days.
e). If the client wishes to cancel before we have started working on the client’s design, the client must email us at firstname.lastname@example.org requesting a cancellation, we will then refund any money paid upfront however the client will need to pay a cancellation fee of £10 towards admin.
f). If we have already begun working on a client’s design and the client decides to cancel, we will charge for the time (£19 per hour) already spent working on the design and we will refund any money that is owed to the client.